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Shipping Policy

This Shipping Policy (hereinafter referred to as the “Policy”) shall govern the relationship between Fusign (hereinafter referred to the “Company” or “Fusign” or “Us” or “Our” or “We”) and you (hereinafter referred to “You” or “Your” or “User” or “Users” or “Customers”) when you make any purchases or place orders on our sites, i.e. www.fusign.net or www.fusign.in or www.fusign.store or www.fusign.online (hereinafter referred to as the “Website” or “Site” or “Platform”).


Please read this Policy carefully, as it forms a binding agreement between you and Fusign. If you do not accept this Policy in its entirety, then you may not purchase our products or services or place an order with us. Besides this, you shall purchase and use the products available through the Site, and may request for a refund, in strict compliance with this Policy and all other applicable laws, rules and regulations that you may be subject to (collectively referred to as, “Applicable Laws”). 

This Policy shall be read in conjunction with our Terms & Conditions and our Privacy Policy statement.

1. Acceptance of this Policy
​​By placing an order with us, or making a refund request or by clicking on a button or taking similar action to signify your affirmative acceptance of this Policy, you hereby represent that:

 

  • You have read, understood, and agreed to be bound by this Policy, our Terms & Conditions, Privacy Policy, and Cookie Policy and any future updates and additions to these policies, as published from time to time at the Website or as otherwise may be communicated to you.

  • You are of sound mind and at least of such minimum legal age as per the jurisdiction in which you reside, in order to form a binding contract with us. In case you are not of the age of majority as per the laws of the jurisdiction that you reside in, then you must have the permission of your lawful guardian to place an order or make purchases on the Website.

  • We must not have previously disabled your account for violation of law or any of our policies.


2. Product & Services Description
We use our best endeavour to provide accurate and materially complete description of all the products and services available on our Website, including without limitation, Fusign wedding cards, Smart wedding card, Fusign gift cards, Fusign business cards, Wedding website, AR & VR services, 3D modelling, rendering and animations, and any wedding stationaries or Itineraries. However, we do not warrant that such description will always be accurate, complete, reliable, current or error-free. 

3. Pricing Disclaimer
We endeavour to provide accurate and up-to-date pricing information with respect to the products and services listed on the Site. We cannot, however, warrant against pricing errors. Fusign reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or a service whose price was incorrectly posted on the Site as a result of any error. If this occurs, we will notify you by email or other written communication. Besides this, Fusign reserves the right, at its sole discretion, to correct any error in the stated price of the concerned product or service, as the case may be. We may also update the prices of our services, from time to time, at our sole discretion.

 

          4. Fusign Shipping Policy

At Fusign, we take pride in creating customized wedding cards that perfectly reflect your vision for your special day. Our shipping policy outlines the process and timelines for delivering your unique wedding cards. Please read through the policy to understand the steps involved and the expected delivery times.

1. Design and Customization Process

  • Customization and Design Approval: The creation of your wedding cards begins once you provide us with the necessary details and approve the design. The timeline for this process varies based on how quickly you confirm the design and provide all required information.

  • Customer Confirmation: It is essential to promptly respond to our design team’s requests for information and confirmation to avoid delays in the production process.

2. Production Time

  • Printing: After you approve the design, we will proceed with printing. The printing process typically  starts immediately so there will be no more changes made in the design once its confirmed.

  • Quality Check: Each order undergoes a thorough quality check to ensure it meets our high standards before shipping.

3. Delivery Time

  • Standard Delivery: Our standard delivery time is 4 to 5 working days after the printing process is completed.

  • Shipping Notification: You will receive a notification with tracking information once your order has been shipped.

4. Factors Influencing Delivery Time

  • Design Approval Delays: Delays in confirming the design or providing necessary information can extend the overall delivery time.

  • Customized Requests: Special customizations or unique design requests may require additional time for production and delivery.

5. Shipping Charges

  • Shipping charges are calculated based on the delivery location and the size of the order. You will be informed of the shipping costs at the time of placing your order.

6. International Shipping

  • We offer international shipping to select locations. Delivery times and charges for international orders vary based on the destination country. Please contact our customer service for detailed information regarding international shipping.

7. Tracking Your Order

  • Once your order has been shipped, you will receive an email with tracking information. You can track the progress of your shipment through the provided link.

8. Delayed or Lost Shipments

  • In the unlikely event of a delay or lost shipment, please contact our customer service team at Fuisng.ar@gmail.com We will work diligently to resolve the issue and ensure you receive your order as soon as possible.

9. Customer Service

  • For any questions or concerns regarding your order, please reach out to our customer service team at fusign.ar@gmail.com. We are here to assist you and ensure a smooth and satisfactory experience.

10. Returns and Exchanges

  • Due to the customized nature of our products, we do not accept returns or exchanges. However, if there are any issues with the quantity or accuracy of your order, please contact us immediately, and we will address the problem.

 

7. Governing Law and Dispute Resolution
Unless provided by the relevant statute, rules or directives applicable to the jurisdiction in which you reside, in case of any claims, disputes or controversies arising out of or in relation to the products/service that you order or purchase from the Website, or this Policy, the same shall be dealt with as per the Governing Law and Dispute Resolution clause as mentioned in the Terms & Conditions.

Last updated on ___10th June 2024___.

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